01Who we are
This Privacy Policy explains how Givensa Moments LLP (“Givensa Moments”, “we”, “us”, “our”) collects, uses and protects personal data when you visit this website, contact us, or use the services of our brands — My Mother's Kitchen (corporate food solutions) and Basketeria (corporate gifting).
Basketeria also operates its own website at basketeria.in. Purchases or enquiries made on that site may also be covered by the policies published there.
We process personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
02Information we collect
We only collect what we need to respond to you and deliver our services:
- Contact details — your name, company, email address, phone number and the details of your requirement, when you fill in our contact form, email us, call us or message us on WhatsApp.
- Service and billing details — delivery or site addresses, point-of-contact names, purchase orders, billing and GST details needed to quote, deliver and invoice.
- Preferences you share — for example menu preferences, dietary requirements or gifting recipient details that you choose to provide so we can fulfil an order.
- Basic technical data — like any website, our hosting provider may record standard server logs (such as IP address, browser type and pages requested) for security and reliability.
This website does not use advertising or analytics cookies. Fonts are loaded from Google Fonts, which means Google may receive your IP address when the page loads.
03How we use your information
- To respond to enquiries and prepare proposals, quotations and trial meals.
- To deliver, manage and support the services you engage us for, including menus, deliveries and gifting orders.
- To invoice, collect payments and meet our accounting, tax (including GST) and other legal obligations.
- To maintain food safety, quality and service records.
- To keep you informed about your orders and, where you have agreed, about relevant services. You can opt out of such updates at any time.
We do not sell your personal data and we do not use it for unrelated purposes.
04Consent and lawful use
By submitting your details to us you consent to their use for the purposes described above. Where we process data to perform a contract with you or your organisation, or to comply with law, we do so on those grounds. You may withdraw your consent at any time by writing to us; this will not affect processing that took place before withdrawal, and we may be unable to continue certain services without the necessary information.
06How long we keep it
We keep personal data only for as long as necessary for the purposes it was collected for, including the period required to meet legal, tax and accounting obligations. When it is no longer needed, we delete or anonymise it.
07How we protect it
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse, including restricted access to records and secure handling by trained staff. No method of transmission or storage is completely secure, but we work to protect your information and will act promptly if an issue arises.
08Your rights
Subject to applicable law, you have the right to:
- Request access to a summary of the personal data we hold about you.
- Request correction, completion or updating of your personal data.
- Request erasure of personal data that is no longer required.
- Withdraw consent you have previously given.
- Raise a grievance with us, and nominate another person to exercise your rights in the event of death or incapacity.
To exercise any of these rights, email us at info@givensamoments.com. We may need to verify your identity before acting on a request.
09Children
Our services are offered to businesses and institutions. We do not knowingly collect personal data directly from children through this website.
10Links to other websites
Our website links to other sites, such as basketeria.in and WhatsApp. We are not responsible for the privacy practices of third-party websites, and we encourage you to read their policies.
11Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date shown at the top.
12Contact and grievances
For any questions, requests or complaints about how we handle personal data, please contact:
Grievance contact — Givensa Moments LLP
147, Birch Court, Nirvana Country, Sector 50, Gurugram, Haryana 122018
Email: info@givensamoments.com
Phone: +91-9266639990, +91-9313212567
We will acknowledge your request promptly and aim to resolve it within the timelines required by law.
This document is provided for general information about how Givensa Moments LLP operates. Where a signed agreement or proposal exists between you and Givensa Moments LLP, its terms will also apply.